Privacy Policy

1. Introduction

ExportFlow AI ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at exportflowai.com and use our AI-powered export documentation platform.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. We reserve the right to make changes to this Privacy Policy at any time and for any reason.

2. Information We Collect

2.1 Personal Information You Provide

• Name, email address, and password when you register
• Company name, address, and contact details
• Billing information (processed securely via Razorpay)
• Document data you enter for generation (buyer/seller details, product information)
• Company logo images you upload
• Communications you send us via contact forms or email

2.2 Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent, and navigation patterns
• Device identifiers and usage statistics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process payments and manage credit packages
• Generate export documents based on your inputs
• Send transactional emails (receipts, document notifications)
• Provide customer support and respond to inquiries
• Improve our platform, features, and user experience
• Send promotional communications (with your consent)
• Comply with legal obligations and prevent fraud
• Analyze usage patterns to enhance our AI models

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors (Razorpay), cloud hosting providers, email service providers
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of ExportFlow AI, our users, or others

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure payment processing via PCI-DSS compliant Razorpay

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at exportflowai@gmail.com. Generated documents are retained for 12 months after generation unless deleted by you.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdrawal of Consent: Withdraw consent for data processing at any time

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the platform to function. You can control non-essential cookies through your browser settings. Disabling cookies may affect certain features of our platform.

9. Children's Privacy

ExportFlow AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: